About the City of Ottawa’s Endorsement of SLWC
The City of Ottawa has endorsed Service Line Warranties of Canada (SLWC), * an independent company, to offer Ottawa homeowners protection plans to help cover repair costs associated with their water service, well and sewer/septic lines, including the stormwater sewer service line. This is not a City program and participation is optional and voluntary for Ottawa homeowners. For more information, visit the City's FAQ page. City of Ottawa homeowners are encouraged to enroll in one or more of the Coverage Plans below. In the event of an issue, simply call SLWC and a local, licensed and insured plumber will be dispatched to your home to make all covered repairs at no charge up to the service call benefit amount. Voir les détails du plan en français.
Save 25% when you purchase two plans or more.
Selected Plans
$5.29/mo.
This Plan Includes: 1
- Unlimited annual benefit amount
- Unlimited service calls ($8,000 per call)
- One-year guarantee on all covered repairs
What's covered: 1
- Excavation to expose pipe
- Pipe replacement or repair
- Repair or replacement of seals and joints
- Unblocking
- Fitting external valves
- Fusing
- Welding
- Pipe cutting
- Locating the leak
Exclusions: 1
- Repair to any water line that branches off the main water service line; any shared water line that provides service to multiple properties or secondary buildings; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
$6.61/mo.
This Plan Includes: 2
- Unlimited annual benefit amount
- Unlimited service calls ($16,000 per call)
- One-year guarantee on all covered repairs
What's covered: 2
- Excavation to expose pipe
- Pipe replacement or repair
- Repair or replacement of seals and joints
- Unblocking
- Fitting external valves
- Fusing
- Welding
- Locating the leak
- Non-functioning stop boxes or shut-off valves
Exclusions: 2
- Septic tanks; leach fields; or any non-conforming drain line, such as a basement or storm drain; repairs to any line that branches off the main line; lines that provide service to more than two dwellings or secondary buildings; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
$7.14/mo.
This Plan Includes: 3
- Unlimited annual benefit amount
- Unlimited service calls ($3,000 per call)
- One-year guarantee on all covered repairs
What's covered: 3
- Leaking supply pipe to hot water heater
- Repair/replace burst interior water pipe
- Blocked drain
- Broken water valve causing unstoppable water flow
- Leaking wax seal
Exclusions: 3
- Appliances; fittings or fixtures, sprinkler systems, spigots, garbage disposals: any non-conforming drain line, such as a basement or storm drain; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
Order Summary
Service Line Warranties of Canada ("SLWC"), a portfolio company of Canadian-based Brookfield Infrastructure, maintains corporate offices located at 4000 Town Center Boulevard, Suite 400, Canonsburg, PA 15317. SLWC is an independent company separate from your local utility or community and now offers this optional service plan as an authorized representative of Northcoast Solutions of Canada, ULC, 2200 HSBC Building 885 West Georgia Street, Vancouver, BC V6C 3E8. Your choice of whether to purchase this service plan will not affect any service you have with your local utility or community. The City of Ottawa and SLWC entered into an agreement to introduce these plans to Ottawa customers. See eligibility requirements and coverage limitations above.